FAQ

What is WatchTower Home Service?

Owning a second home in coastal Delaware for vacationing is a wise investment. However, a lot of things can happen when a house sits unoccupied for long periods of time, especially in our climate.

Not being close enough to fix problems that arise is a problem. WatchTower Home Service is the logical preventative solution to the complications of secondary homeownership. Our singular goal here at WatchTower Home Service is to give you peace of mind when you are away from your home by looking after your home as if it was our own.


Why do I need WatchTower Home Service at the Delaware and Maryland Beaches?

The biggest threats facing vacation home in the coastal Delaware and Maryland areas are water damage, hurricane season and mold. Water can come from the roof, the pipes, the hot water heater, the condensate pan, you name it. We often are hit my storms during our hurricane season on the coast. Mold can start to grow if your home is vacant for long periods of time.

Unforeseen damage can happen at any time especially in an unoccupied or vacant home that is why it is about protecting yourself, and your investment. Most Homeowner's Insurance policies will deny your claim if over a month transpires from when an issue occurs and when it is reported. All these reasons and more are why it is important to have WatchTower Home Service.


What makes WatchTower Home Service different than other home watch companies in Delaware and Maryland?

Many of WatchTower clients came from other home watch services who were looking for better communication. Unlike other home watch companies, we pride ourselves on the thoroughness of our check. Never again will you get just a paper report or a text message that everything is okay. Every home watch visit comes with a detailed report with pictures completed by your technician and sent right to your email for you to review before we even leave your home.

Our cutting-edge reporting solution and on-boarding process means that every report is customized to you and your home. Each section of our report is meticulously laid out, even the flow of the report itself; further, we know how busy our clients are so if there is ever an issue not only will it be detailed in the report, but it will also automatically get called out in the email and show up as notification on your phone. We are always rolling out new features of our report, releasing new client tools, writing articles, and continually seeking to improve the customer experience, to thank you for choosing the best home watch service in Delaware.


Is WatchTower licensed and insured properly?

Yes. We are fully licensed, insured, and bonded. If you would like to see our insurance, just ask, we are happy to oblige, we can even add you as an additional insured. We know how vital it is to have a company you can rely on especially in challenging environments like hurricanes, where you expect someone to answer the call. We believe it is important to be in good standing with the local community and do things the right way. We are not going anywhere.

Many companies in the home watch industry cut corners by not obtaining the appropriate business licensing and insurance to protect you, the client. Furthermore, all our team members undergo an extensive background check and training before ever stepping foot in your home. In fact, we are a solid team of local real estate experts and professionals.


What services does WatchTower Home Service offer?

Our goal is to make life as hassle free as possible for you. Therefore, we offer a variety of services to protect your home. If interested to learn more about our additional services, visit our contact page. Each year, we offer our clients welcome back and departure services so you can pick back up where you left off or make the most of every minute while you enjoy your home.


What areas do WatchTower Home Service operate?

WatchTower Home Services services communities throughout the Delaware and Maryland coastline. In Delaware these areas include Lewes, Delaware, Rehoboth Beach, Dewey Beach, Bethany Beach, and Fenwick Island. In Maryland these areas include Ocean City, Berlin, and Ocean Pines. We also service some surrounding areas on a case-by-case basis.


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